Refund Policy

1. No Returns on Consumables

We do not accept returns for:

• Used or opened products

• Change of mind

• Incorrect orders placed by the customer

2. Damaged, Leaking, or Incorrect Orders

You are eligible for a replacement or refund if:

• The product arrives damaged, leaking, or tampered

• You receive the wrong item

You must notify us within 48 hours of delivery with clear photo/video evidence sent to:
📩 support@thirsttrap.world

3. Replacements

If your claim is approved, we will:

• Replace the product at no extra cost, or

• Provide store credit (based on case assessment)

4. Refund Eligibility

Refunds are only issued when:

• A replacement cannot be provided

• The order was cancelled before dispatch

• The package was never delivered due to carrier failure

Refunds are processed to the original payment method within 5–7 business days (subject to bank timelines).

5. Non-Refundable Situations

We cannot provide refunds for:

• Delays caused by the courier

• Address errors by the customer

• Customer not being available for delivery

• Requests made beyond 48 hours of delivery

6. Order Cancellations

Orders may be cancelled only before dispatch.
Once shipped, cancellations cannot be processed.

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